Customer Support FAQ

In order to offer you the most efficient way of getting an answer to your question we have put together a selection of Frequently Asked Questions that our support team receive.

Over 90% of our clients find an answer here, so please take advantage of this time-saving resource.

Whenever one of our technical support team is chatting online it means that they are not working on fixing any support issues. So again if you can find an answer here you will be helping us keep our technical support team doing what they are best at; fixing things!

FAQ's

Q. How long has your web hosting service been in business?
Q.Where are you located?
Q. How long does it take to set up a new account?
Q. Do you provide trial package?
Q. Can I upgrade my account if I need to?
Q. How do I pay OR What are Payment option?
Q.Is it safe to pay with a credit card over the Internet with you?
Q. Are there any setup fees or other hidden costs?
Q. How will you invoice me?
Q .Do you put banners or pop-ups on my web pages?
Q. What are your hours of Technical Support?
Q. Do you monitor your servers?
Q .Do you offer Microsoft FrontPage Extensions?
Q.What kind of database access do you provide?
Q. Can I use Active Server Pages (ASP) on my site?
Q.Do you have an affiliate program?
Q. What is your uptime guarantee?
Q: Do you support video streaming and video sharing scripts?
Q: Do you have a site builder?
Q: What are the DNS servers for your hosting?
Q: Are you a web hosting Reseller?
Q: Do you offer SSH /shell access?
Q: How can I view my site when my domain is still propagating?
Q: Do you allow Adult Content?
Q: How long does it take for a domain to get propagated and active?
Q: Do you offer reseller hosting plans?
Q: How can you offer something for such a low price? What's the catch?
Q. What is your average support response time?
Q. Do you provide control panel other utility to manage my website?
Q. Can I monitor my disk space and bandwidth usage?
Q. How do I transfer files to my website?
Q. Can you host domain names other than .com .net .org .biz .info and .us?
Q. Do you support Apache JSP or Apache Tomcat?
Q: Can I move the domain to a different provider?
Q.Do I need to transfer my domain to use your hosting?
Q.I want to transfer my Domain to HostFast, where is the 'Transfer Secret'?
Q.When I register a domain name, who will have ownership of it?
Q.How long does it take before my domain name is active?
Q.Will there be any downtime in transferring my domain name registration to HostFast?
Q. Who is ICANN?

Answers

Q. How long has your web hosting service been in business?
We have been in the web hosting services business since May 2004.
Q.Where are you located?

We are a Multi-national, International business with staff based in many locations around the globe. Our holding company is a UK Registered company and all our servers are US based, in 2 data centers in Houston and Florida. We support all clients by chat, email, telephone and ticket system 24x7. Our support teams are located in USA, Europe and Asia with our main technical support team on the ground in Texas, USA.

Our Company Details:

MinMax (Europe) Limited
20-22 Wenlock Road
London, N1 7GU
UK Company Number: 07729177
VAT Registration Number: 194 7505 76

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Q. How long does it take to set up a new account?
Accounts are setup instantly after you have signed up and payment is made. You will be e-mailed all your account information within minutes!
Q. Do you provide trial package?
We no longer offer a trial package but we do provide a 90-Day Money Back Guarantee. Come and see what we have to offer you safe in the knowledge that if we do not deliver the very best levels of service you are protected by our 90-day money-back guarantee.
Q. Can I upgrade my account if I need to?
You can upgrade your account at anytime. You will pay the difference between your current account and your new account. You can upgrade your account by logging into your client area.
Q. How do I pay OR What are Payment option?
We currently accept Visa, MasterCard, Moneybookers. and PayPal. All payments are made securely with 256bit encryption secured by GeoTrust.
Q.Is it safe to pay with a credit card over the Internet with you?
We use a third party credit card processor, therfore we don't have access to your credit card information. We does not store your credit card information on our servers. The services we use are PayPal and Moneybookers.
Q. Are there any setup fees or other hidden costs?
We guarantee there are NO setup fees or hidden costs of any kind, you just pay the cost of the hosting plan for 6 or 12 months, plus the cost of a domain name if you need it.
Q. How will you invoice me?
All accounts renew automatically. Invoices are sent via email.
Q .Do you put banners or pop-ups on my web pages?
We will never put any banners or pop-ups on your website. If you want to earn money from our ads you can join our web hosting affiliate program.
Q. What are your hours of Technical Support?
Phone, email, and chat support is available 24 hours a day, 7 days a week, 365 days a year.
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Q. Do you monitor your servers?
Administrators monitor our servers 24 hours a day, 7 days a week, 365 days a year.
Q .Do you offer Microsoft FrontPage Extensions?
Due to support for Microsoft FrontPage being discontinued in 2006 by its distributers, we no longer provide FrontPage Extensions. However, Frontpage is capable of publishing via FTP, which we fully support.
Q.What kind of database access do you provide?
We provide MySQL on our servers.
Q. Can I use Active Server Pages (ASP) on my site?
We use Unix Servers only. ASP requires Windows Servers.
Q.Do you have an affiliate program?

Yes we do have an extremely active affiliate program. More details

Existing HostFast Customers can join the affiliate program here. If you're not an existing HostFast customer then you will need to sign up here, then go here to activate your Partner Account.

Q. What is your uptime guarantee?
We give 99.9% uptime guarantee.
Q: Do you support video streaming and video sharing scripts?
We do not support video streaming and video sharing scripts.
Q: Do you have a site builder?
Yes we provide RVsite builder which has over 600+ templates for all of our hosting packages and we give that for free.
Q: What are the DNS servers for your hosting?
After you have signed up, they will be e-mailed to you immediately.
Q: Are you a web hosting Reseller?
No, We have our own managed servers.
Q: Do you offer SSH /shell access?
Yes, we offer SSH / shell access. After you signed up, submit a trouble ticket for us to enable it.
Q: How can I view my site when my domain is still propagating?
You'll be given the link in your welcome email after signup. Go to: http://server-ipaddress/~yourusername
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Q: Do you allow Adult Content?
Yes, we allow legal adult content on our hosting services.
Q: How long does it take for a domain to get propagated and active?
Normally it taks 24 to 36 hours.
Q: Do you offer reseller hosting plans?
Yes, please let us know if you want details for reseller plan
Q: How can you offer something for such a low price? What's the catch?

We started off with the belief that it shouldn't have to be expensive to be good. We have developed our own unique web hosting system that secures an optimal use of our resources.

Because of this today, we can offer a complete solution for a previously unheard price. In spite of our competitive prices we never compromise on the quality.

Q. What is your average support response time?
HostFast support department is staffed 24x7x365 which allows us to respond to technical support inquires within 30 minutes (on an average). Resolution times vary depending on the assistance requested and problem as diagnosed by our technicians.
Q. Do you provide control panel other utility to manage my website?
Yes, we do provide control panel called cPanel which is the industry leading control panel and provides a rich online environment from where you can manage your web hosting.
Q. Can I monitor my disk space and bandwidth usage?
You may monitor disk space and bandwidth usage from within your cPanel control panel.
Q. How do I transfer files to my website?
You can transfer files to the Web server via File Transport Protocol (FTP) or your account's Web-based File Manager.
Q. Can you host domain names other than .com .net .org .biz .info and .us?
Yes, HostFast can host any domain name.
Q. Do you support Apache JSP or Apache Tomcat?
We do not support Apache JSP or Apache Tomcat.
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Domain Name FAQ's

Q: Can I move the domain to a different provider?
Yes, you are free to move your domain to any providers.
Q.Do I need to transfer my domain to use your hosting?
You do not have to transfer your domain to our hosting. You can just point the nameservers of your domain to Hostfast. The nameserver information that you require is included in your welcome email when you open your HostFast account.
Q.I want to transfer my Domain to HostFast, where is the 'Transfer Secret'?
You get the 'Transfer Secret' from your existing domain registrar. Usually it will be found in their domain control panel, please ask them or see their FAQ for details.
Q.When I register a domain name, who will have ownership of it?
When you register a domain name with HostFast, you will have full ownership of your domain name. This means that you can move your domain name somewhere else or modify it however you want. You have full control over your domain name.
Q.How long does it take before my domain name is active?

Once your domain name has been registered (or transferred, if applicable), it usually takes about 12-24 hours to be active.

You will get a verification email at your registered email account for your domain name, to keep it active you must need to verify it.

Q.Will there be any downtime in transferring my domain name registration to HostFast?
There is no downtime associated with transferring your domain name registration to HostFast. Once the domain is transferred you may wish to change the DNS on your domain to point to our name servers. If you do not change your DNS servers, this can introduce downtime of up to 24 hours.
Q. Who is ICANN?
The Internet Corporation for Assigned Names and Numbers (ICANN) is the non-profit corporation that was formed to assume responsibility for the IP address space allocation, protocol parameter assignment, domain name system management, and root server system management functions previously performed under U.S. Government contract by IANA and other entities.
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Quality

  • Top quality hardware
  • Top quality staff
  • Top quality hosting!

Great Value

  • Plans just $1 a month
  • No set up fees
  • No hidden costs

Support

  • 24x7 dedicated support
  • Highly trained
  • Here to look after you

Money Back Guarantee

  • 100% Risk Free
  • No quibble guarantee
  • 90 days to check us out

Many Ways
To Pay

  • All major credit cards
  • PayPal Approved
  • No card, no problem!

Instant Activation

  • 24x7 Activation
  • 24x7 Support
  • Go live now!
Chat with our team when it suits you
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Here to help!

In order to offer you the most efficient way of getting an answer to your question we have put together a selection of support resources.

Over 90% of our clients find an answer using steps 1 and 2 below, so please take advantage of this time-saving.

Whenever one of our technical support team is chatting online it means that they are not working on fixing any support issues. So again if you can find an answer in step 1 or 2 you will be helping us keep our technical support team doing what they are best at; fixing things!