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"Our customer service charter guarantees you a reliable, risk-free service"
Susan Shelby Customer Services
The HostFast Guarantee..
At HostFast it's our aim to be the best in everything that we do, our customer service charter sets out the following goals ...
Provide a Reliable, Feature Packed Web Hosting Service.
Highest Levels of Customer Service.
Robust Servers with the Latest Hardware, Software and Scripts.
Maximum Guaranteed Uptime.
Secure and Reliable Backups.
Honest & Clear Policies & Practices.
All at Industry Beating Prices!
If at anytime you are not happy with any aspect of our service, please let us know. We really care and will do our best to resolve your issue.
Web Hosting can be such a nightmare but you've always deliverd everything I needed. Great support when I need it and hosting that keeps my sites where I need them to be; in front of my customers. David Howells - Cambridge, UK
Really glad I found you guys. I will openly admit that I don't know much of the technical side of running an online business but with your help and support I'm really making this work for me. Thank you HostFast! Mary Peters - New York, USA
I gotta say I was pretty sceptical about what you would be able to deliver at these prices. But you've knocked it out of the park and I wouldn't hesitate to recommend you for your great value Web Hosting services. Ewan Mitchell - Wellington, NZ
The team at HostFast have always been there when I needed them. Customer service is their strong point and the range of services does everything that I need it to do. Coming back for more when I get my next site design finished. Clare Francis - Dublin, IRE
What I need from a Web Hosting company is service and reliability. If I don't need to speak to you then that is good for me. I like the no-fuss, no-frills approach, all together a very efficient and reliable service. Sven Goran - Uppsala, SW
HostFast, you guys are the best. You have always shown so much patience with me and I know I can get your help whenever I need it. Very reassuring and keeps me coming back for more. Cassie Reynolds - Boston, USA
HostFast have been looking after us since day one. Their commitment to making everything work with the minimum of fuss is what impresses me most. Keep up the good work! Ahmad Saad - Ipoh, MY
It's not often that I bother to write an email about services that I use but the help I just received from your technical support team forces me to do so. So polite, so patient and so knowledgeable. Everything fixed in no time! Alicia Hayes - Florida, USA
I have a small Web Design business and I have always used HostFast for all my clients' sites. I have found HostFast to be reliable and dependable at all times. Any problems I may have are always resolved swiftly and courteously. What more could I ask for? Amit Sarkar - Chennai, IN
For me HostFast have always covered everything to do with my website. I run a fashion business that relies on attracting customers from all around the world and my site is crucial to me. HostFast keep it running and for that I am very grateful. Riya Handa - Mumbai, IN
90 Day Money Back Guarantee
We are confident that you'll be pleased with the HostFast performance and support, however for your peace of mind we offer a no-quibble 90 day Money Back Guarantee on all web hosting plans. We take pride in our business so we'll probably ask you why you are leaving, but you will get a refund of hosting fees (remainder of the term) within 72 hours of requesting it.
The refund will exclude any fees for domain registration, the domain will still belong to you and you can use it with any hosting company by updating the nameservers in the client area.
In order to offer you the most efficient way of getting an answer to your question we have put together a selection of support resources.
Over 90% of our clients find an answer using steps 1 and 2 below, so please take advantage of this time-saving.
Whenever one of our technical support team is chatting online it means that they are not working on fixing any support issues. So again if you can find an answer in step 1 or 2 you will be helping us keep our technical support team doing what they are best at; fixing things!
Check for known issues
You can find out about known support issues or see any support announcements from your client area.